Shipping

We dispatch all products same day for orders placed before 2pm AEDT. 

Free shipping is available on all kits and for orders over $50. For orders under $50 we offer a flat rate shipping fee of $5.

Express shipping is available for $9.99 for orders under $50, or $5 for order over $50 or on kits.

Shipping is currently only available to addresses within Australia. Shipping rates are calcualted at the checkout.

If there is anything wrong with your products or delivery please reach out to us at info@coalfaceskincare.com.au.

Damaged?

We check all orders are good to go and ready for use before sending them out! So have a good look at your order when it arrives and contact us immediately if anything is damaged or defective so we can get it fixed ASAP. We may need to ask for some photos of the packaging or the issue to help us out, so if your Coalface delivery arrives looking like it’s been steamrolled four times and jackhammered for an hour, please take some photos of it before opening.

For damaged items, please send us an email at info@coalfaceskincare.com.au and include your:

    • Name
    • Order Number
    • Details of the issue

Photos of the issue

Please do not dispose of any items until your return has been processed. If your return has been accepted, we will send you a return shipping label with some further information. 

Wrong Items?

Every Coalface order is packed with care, however sometimes mistakes can happen. If you didn’t receive what you ordered and accidentally ended up with my lunch instead, let us know as soon as possible and we will get on it straight away. (Feel free to keep my lunch, I probably went hungry that day). 

For order issues, please send us an email at info@coalfaceskincare.com.au and include your:

    • Name
    • Order Number
    • Details of the issue
    • A photo of the products

Please do not dispose of any items until your return has been processed. If your return has been accepted, we will send you a return shipping label with some further information. 

Items returned without prior approval will not be accepted.